Returns & Refunds
If you change your mind about an item, you can return it within 14 days after receiving your order. All returns must be accepted by our customer service. Please read the return instructions below carefully before returning the order so we can speed up the process. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
Return instructions / How to return?
1. Request to return the item(s) here. Provide us with your order number.
2. Package up your return securely (in original packaging if possible) and be sure to include your completed return form, remember to fill in all your order details.
3. We will send you a return code and a link so you can print out a pre-paid label and attach it to your parcel and drop off at your nearest posten parcel shop.
4. Posten will provide you with a drop-off receipt to track your parcel's progress, remember to ask for it.
5. Await your return confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact customer service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a return confirmation email when we have received your return and are processing your refund payment.
Do I have to pay for returns?
Please note that return shipments are at the customer’s own expense. 149 NOK will be deducted from the final refund unless the item(s) is returned due to a claim or we have sent you the wrong item, the full amount including shipping costs will be refunded. Please note that we only issues a full refund if the product is in the same condition as at the time of delivery, with tag and seal still attached. A deduction of the value might be made if the return item is not returned in perfect condition. There are no returns on underwear nor swimsuits.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new pay later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
If you haven't received your return or refund confirmation from us, please get in touch. Remember you can speak to Klarna directly for any Card, Pay Later or help.
You can always contact us for any return question at firstname.lastname@example.org. Make sure to mark your email with the ordernumber.